Overview
This Returns & Refunds Policy explains how returns, cancellations, and refunds are handled for purchases made through kiki-kirk.art. Because most of the Artist’s work is custom‑made, different rules apply compared to standard retail purchases under UK consumer law.
Custom Commissions (Made to Order)
Custom artwork is created specifically for each client and is therefore exempt from the standard 14‑day cancellation period under the UK Consumer Contracts Regulations.
2.1 Deposits
- All deposits are non‑refundable.
- Work begins only after the deposit is received.
2.2 Initial Ink Drawing Stage
Clients may request up to two minor changes to the initial ink drawing. If the client chooses to withdraw at this stage:
- The deposit remains non‑refundable.
- No further payment is required.
2.3 After Approval of the Ink Drawing
Once the client approves the ink drawing:
- The remaining balance becomes due.
- The commission is considered fully confirmed.
- No refunds are available after this point.
2.4 Final Artwork
Because the final artwork is custom‑made:
It cannot be refunded once completed and delivered.
It cannot be returned.
Physical Artwork (Non‑Commission Purchases)
For original artworks or prints purchased directly (not commissioned):
3.1 Returns
You may return non‑custom items within 14 days of receiving them, provided they are:
- Unused
- Undamaged
- In their original condition
3.2 Refunds
Refunds for returned items will be issued within 14 days of receiving the returned artwork. Shipping costs are non‑refundable unless the item was faulty.
3.3 Faulty or Damaged Items
If an item arrives damaged or defective, please contact the Artist within 48 hours with photos. A replacement or refund will be arranged in accordance with UK consumer law.
Digital Artwork Files
Digital files delivered as part of a commission or purchase:
- Cannot be returned
- Cannot be refunded once delivered
- Will be re‑sent if a technical issue prevents download
Shipping & Delivery Issues
The Artist is not responsible for:
- Delays caused by postal services
- Loss or damage caused by couriers
- Incorrect delivery information provided by the client
If a parcel is lost, the Artist will assist with courier claims where possible.
Changes, Delays & Client Responsibilities
Delays in client approval will affect the delivery date.
The Artist is not liable for missed deadlines caused by late responses or indecision.
Additional revisions beyond the agreed two may incur extra fees.
Contact
For returns, refund enquiries, or delivery issues, please contact:
Email: kiki.is.sketching@gmail.com Postal Address: Available upon request for legal or regulatory correspondence.
Updates to This Policy
This policy may be updated occasionally.
Continued use of the website or services indicates acceptance of any changes.